Privacy Policy

1. About this policy​

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Silvia Rajek, trading as Silvia Rajek Interiors ("we", "us", "our"), is an interior design, styling and colour consulting studio based in Sydney, New South Wales. This policy explains how we collect, use, store and share your personal information when you use silviarajekinteriors.com (the "website") or work with us.

We choose to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth), whether or not the Act applies to us.

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2. Information we collect​

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We collect only what we reasonably need to respond to you and deliver our services.

Enquiry form. Your name, email address, phone number and the details of your message.

Colour consultation and booking forms. Your name, contact details, the address of the property, details about the project and any other information you choose to include.

Newsletter sign-up. Your name and email address.

Payments. Payments made through the website are processed by Stripe or PayPal. We do not see or store your full card details. We receive confirmation that a payment was made, and the payer's name and email address. Some clients pay by bank transfer, in which case we see the details that appear on the transfer.

Project information. If you become a client, we may collect photos, floor plans, measurements, budgets, preferences, and records of our emails and conversations.

Social media and email. If you contact us by email, Instagram or another channel, we keep the details you send us.

If you give us information about another person, such as a partner or family member, please make sure they are aware you have done so.

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3. Information collected automatically

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When you visit the website, we and our website provider collect technical information through cookies and similar technologies. This includes your IP address, browser type, device type, approximate location, the pages you visit and how long you stay.

We use Wix's built-in analytics and Google Analytics to understand how people use the website and to improve it. Google may process this data overseas. You can find out how Google handles it at policies.google.com/technologies/partner-sites, and you can opt out using the Google Analytics Opt-out Browser Add-on.

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4. Cookies

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Cookies are small files stored on your device. Some are necessary for the website to work. Others help us measure how the site is used. You can accept or decline non-essential cookies through the cookie banner, and you can block or delete cookies at any time in your browser settings. Blocking cookies may affect how parts of the website work.

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5. How we use your information

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• To respond to enquiries and bookings

• To provide design, styling and colour consulting services

• To prepare quotes, invoices and process payments

• To keep records required for tax and legal purposes

• To send newsletters and marketing emails, only if you have opted in

• To operate, secure and improve the website

• To meet our legal obligations

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6. Marketing emails

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We send newsletters and marketing emails through Wix Email Marketing, and only to people who have subscribed. Every email includes an unsubscribe link. You can also ask us at any time to remove you from our list using the contact details below.

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7. Who we share your information with

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We do not sell your personal information.

We share it only where needed to run our business and deliver our services, with:

• Our website and email providers, including Wix and Google (Gmail, Google Drive and Google Analytics)

• Payment providers, including Stripe and PayPal

• Business software providers we use to manage projects and accounts, including Notion and MYOB

• Suppliers, tradespeople and contractors involved in your project, limited to what they need to do their work

• Our accountant, bookkeeper and professional advisers

• Government bodies or other parties where the law requires it

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These providers handle your information under their own privacy policies.

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8. Overseas storage​

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Many of the providers listed above store or process data on servers outside Australia, including in the United States and other countries. By providing your information to us, you understand it may be handled by these providers overseas. We choose established providers with their own security and privacy commitments.

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9. Photos and images of your project

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Photos, floor plans and other images you send us are used only for your project.

Our terms and conditions allow us to photograph completed work and use project images for marketing, including on our website, Instagram, Pinterest and in printed or digital materials. By signing the terms, you agree to this unless you tell us in writing before the project starts that you do not want your images used.

We do not publish your name or your address without your separate consent. You can withdraw permission at any time by contacting us, and we will remove the images from our own channels. We cannot remove copies that others have already saved or shared.

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10. Security

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We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. This includes using password-protected accounts, limiting access to project records, and using reputable storage providers. No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

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11. How long we keep your information

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We keep client and financial records for seven years after a project ends, to meet tax and legal requirements and to support you if you contact us about the project later. Enquiries that do not lead to a booking are deleted or de-identified within a reasonable time. Newsletter details are kept until you unsubscribe. When we no longer need information, we delete it or de-identify it.

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12. Accessing and correcting your information

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You can ask to see the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. You can also ask us to delete your information, and we will do so unless we need to keep it for legal or tax reasons. Contact us using the details below. We may need to confirm your identity first, and we will respond within 30 days.

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13. Complaints

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If you think we have mishandled your personal information, please email us with the details. We will acknowledge your complaint, look into it and reply in writing. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

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14. Links to other websites

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The website may link to other sites, including social media platforms and supplier websites. We are not responsible for their privacy practices and encourage you to read their policies.

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15. Children

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The website is not directed at children, and we do not knowingly collect personal information from anyone under 18.

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16. Changes to this policy

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We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

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17. Contact us

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Silvia Rajek Interiors Email: silvia@silviarajekinteriors.com Website: silviarajekinteriors.com